{"id":2864,"date":"2025-10-23T15:47:12","date_gmt":"2025-10-23T15:47:12","guid":{"rendered":"https:\/\/servicedapartment.de\/faq\/"},"modified":"2026-03-01T15:45:05","modified_gmt":"2026-03-01T15:45:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/servicedapartment.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2864\" class=\"elementor elementor-2864 elementor-398\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9bfc73b e-con-full e-flex e-con e-parent\" data-id=\"9bfc73b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4157ba2 elementor-widget elementor-widget-html\" data-id=\"4157ba2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- \ud83d\udc8e servicedapartment.de \u2013 FAQ Seite (Premium + SEO + PageSpeed 100) -->\n<style>\n  :root{\n    --blue:#003580; 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check-out<\/button>\n<button class=\"faq-tab\" data-tab=\"aufenthalt\">Stay &amp; services<\/button>\n<button class=\"faq-tab\" data-tab=\"buchung\">Booking &amp; pricing<\/button>\n      <\/div>\n    <\/header>\n\n    <!-- FAQ: Allgemein -->\n    <div class=\"faq-grid active\" id=\"faq-allgemein\">\n      <div class=\"faq-item\">\n        <div class=\"faq-q\">What is a serviced apartment?\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n        <\/div>\n        <div class=\"faq-a\">\n A serviced apartment is a fully furnished apartment with hotel-level comfort \u2013 ideal for <strong>temporary housing<\/strong>.\nYou get a kitchen, workspace, Wi-Fi, and services included \u2013 perfect for business travelers, expats, or long stays.\n        <\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <div class=\"faq-q\">What\u2019s the difference between serviced apartments and hotels?\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n        <\/div>\n        <div class=\"faq-a\">\n In a serviced apartment you live more independently than in a hotel. You get more space, privacy, and the option to cook \u2013 \nwith the same service level. Especially popular for longer stays or corporate bookings.\n        <\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <div class=\"faq-q\">Which locations does servicedapartment.de offer?\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n        <\/div>\n        <div class=\"faq-a\">\n Currently, you\u2019ll find our serviced apartments in the <strong>Rhine-Main region<\/strong> (Frankfurt &amp; Offenbach am Main).\nAdditional locations in Germany are planned.\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- FAQ: Check-in & Check-out -->\n    <div class=\"faq-grid\" id=\"faq-checkin\">\n      <div class=\"faq-item\">\n        <div class=\"faq-q\">How does check-in work?\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n        <\/div>\n        <div class=\"faq-a\">\n You\u2019ll receive all information and access details by email before arrival. With the digital code you can enter the building \nand your apartment flexibly \u2013 with no waiting at reception.\n        <\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <div class=\"faq-q\">When can I check in and check out?\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n        <\/div>\n        <div class=\"faq-a\">\n Check-in is available from 3:00 pm, check-out until 11:00 am. Individual times can be arranged on request.\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- FAQ: Aufenthalt & Services -->\n    <div class=\"faq-grid\" id=\"faq-aufenthalt\">\n      <div class=\"faq-item\">\n        <div class=\"faq-q\">How often is my apartment cleaned?\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n        <\/div>\n        <div class=\"faq-a\">\n Our serviced apartments are cleaned regularly \u2013 including fresh bed linen and towels. \n Additional cleanings can be booked at any time.\n        <\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <div class=\"faq-q\">Are pets allowed?\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n        <\/div>\n        <div class=\"faq-a\">\n Pets are welcome in selected apartments. Please mention this when booking, \nso we can reserve a suitable accommodation for you.\n        <\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <div class=\"faq-q\">Are there laundry facilities?\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n        <\/div>\n        <div class=\"faq-a\">\n Yes \u2013 washing machines and dryers are available in all buildings, either inside the apartment or in dedicated laundry areas.\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- FAQ: Buchung & Preise -->\n    <div class=\"faq-grid\" id=\"faq-buchung\">\n      <div class=\"faq-item\">\n        <div class=\"faq-q\">How do I book my serviced apartment?\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n        <\/div>\n        <div class=\"faq-a\">\n The easiest way is directly via <a href=\"https:\/\/www.servicedapartment.de\" target=\"_blank\">servicedapartment.de<\/a> or by phone.\nCompanies and long-stay guests receive exclusive special rates.\n        <\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <div class=\"faq-q\">Which payment methods are accepted?\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n        <\/div>\n        <div class=\"faq-a\">\n We accept all common payment methods: credit card, debit card, corporate billing, and bank transfer. \n For long stays, billing is monthly.\n        <\/div>\n      <\/div>\n      <div class=\"faq-item\">\n        <div class=\"faq-q\">What are the cancellation terms?\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M6 9l6 6 6-6\"\/><\/svg>\n        <\/div>\n        <div class=\"faq-a\">\n Cancellations are free of charge up to 7 days before arrival, depending on the rate. Individual agreements apply for corporate clients.\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <!-- CTA -->\n    <div class=\"faq-cta\">\n      <div class=\"panel\">\n        <a href=\"https:\/\/servicedapartment.de\/kontakt\/\">Still have questions? Get in touch now \u2192<\/a>\n      <\/div>\n    <\/div>\n\n  <\/div>\n<\/section>\n\n<!-- FAQ Tabs + Accordion Script -->\n<script>\ndocument.querySelectorAll('.faq-tab').forEach(btn=>{\n  btn.addEventListener('click',()=>{\n    document.querySelectorAll('.faq-tab').forEach(b=>b.classList.remove('active'));\n    btn.classList.add('active');\n    const id=btn.dataset.tab;\n    document.querySelectorAll('.faq-grid').forEach(g=>g.classList.remove('active'));\n    document.getElementById('faq-'+id).classList.add('active');\n  });\n});\ndocument.querySelectorAll('.faq-q').forEach(q=>{\n  q.addEventListener('click',()=>{\n    const item=q.parentElement;\n    item.classList.toggle('open');\n  });\n});\n<\/script>\n\n<!-- JSON-LD FAQ Schema -->\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\"@type\": \"Question\", \"name\": \"Was ist ein Serviced Apartment?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Ein Serviced Apartment ist eine voll m\u00f6blierte Wohnung mit Hotelkomfort \u2013 ideal f\u00fcr Wohnen auf Zeit.\"}},\n    {\"@type\": \"Question\", \"name\": \"Wie funktioniert der Check-in?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Du erh\u00e4ltst vor deiner Anreise alle Infos und Zugangsdaten per E-Mail \u2013 Check-in ist flexibel und kontaktlos.\"}},\n    {\"@type\": \"Question\", \"name\": \"Wie buche ich mein Apartment?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Einfach online auf servicedapartment.de oder telefonisch. Firmenkunden erhalten Sonderkonditionen.\"}},\n    {\"@type\": \"Question\", \"name\": \"Welche Zahlungsmethoden gibt es?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Kreditkarte, EC, Firmenabrechnung und \u00dcberweisung werden akzeptiert.\"}}\n  ]\n}\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Frequently asked questions about serviced apartments Everything about temporary housing, furnished apartments, and our locations in Germany. Premium comfort for business travelers, expats, and long-stay guests. General questions Check-in &amp; check-out Stay &amp; services Booking &amp; pricing What is a serviced apartment? A serviced apartment is a fully furnished apartment with hotel-level comfort \u2013 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2864","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/servicedapartment.de\/en\/wp-json\/wp\/v2\/pages\/2864","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/servicedapartment.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/servicedapartment.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/servicedapartment.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/servicedapartment.de\/en\/wp-json\/wp\/v2\/comments?post=2864"}],"version-history":[{"count":4,"href":"https:\/\/servicedapartment.de\/en\/wp-json\/wp\/v2\/pages\/2864\/revisions"}],"predecessor-version":[{"id":2868,"href":"https:\/\/servicedapartment.de\/en\/wp-json\/wp\/v2\/pages\/2864\/revisions\/2868"}],"wp:attachment":[{"href":"https:\/\/servicedapartment.de\/en\/wp-json\/wp\/v2\/media?parent=2864"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}